Claims

Help when you need it.

During Business Hours:
Please call 1-800-263-3936.

Alternatively, you can complete the online reporting form below.

For After Hours Claims:
Please call 1-866-600-0784 and let them know you are a client of HTM Insurance or contact one of the HTM claims department representatives:

Carolynn Rylance: 905-376-2939

Steve O’Connell: 905-376-5191

Report a Claim Claims Survey Frequently Asked Questions

Download claim forms

Auto Loss Property Loss Commercial Property Loss
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Report a Claim

(Please note that our online service may take up to one business day to process and should only be used for situations not needing immediate attention – for example, your bike was stolen.)

Name(Required)
Address
To help confirm your policy, please provide your address.
Best number to reach you.
Alternate number if required.

About your loss or accident.

Please indicate when the loss occurred.
MM slash DD slash YYYY
Tell us what happened and what was damaged. If you need immediate attention, call our office or after-hours phone service.
Do you have any special instructions for us to reach you? (best time, place, e-mail)
Max. file size: 50 MB.

FAQ

  • Ensure that you and anyone else involved in the accident is safe and unharmed.
  • In the event of any serious injury or emergency situation, call 911 for immediate assistance.
  • In a non-emergency situation, contact the local police authorities to report the accident. In the event the accident occurs in the jurisdiction of the Ontario Provincial Police, call 1-888-310-1122 to reach their local dispatch.
  • The police will instruct you on what to do. They may attend, or in other circumstances, they may direct you to attend a collision reporting centre. Please note the law in Ontario requires that all motor vehicle accidents that result in damages in excess of $1,000 or which causes injury to any person are reported to the police. This includes single vehicle accidents. Even minor impacts can result in damages greater than $1,000 and it is a best practice to report all accidents and follow the police instruction.
  • Before leaving the scene of the accident, please write down the name, address, phone number, insurance information and vehicle license number of anyone involved in the accident or anyone who may have witnessed the collision.
  • Remain at the scene until the police arrive or instruct you otherwise.
  • Notify your Insurance Broker or Agent to report the accident. It is condition of your policy that all accidents must be reported, even if there is no discernable damage to your own vehicle.
  • In the event the loss has occurred outside of our normal business hours, and you require urgent assistance, please follow the directions above for our after hours claim service.
  • Your HTM Insurance Adjuster will contact you as soon as possible thereafter.
  • Take whatever steps you can to protect the property from further damage. Keep track of the steps taken and any cost incurred as those expenses may be insured under your policy with us.
  • If the loss involves a criminal act, please notify the local police as soon as possible.
  • Promptly contact your Broker or Agent to report the loss.
  • In the event the loss has occurred outside of normal business hours, and you require urgent assistance, please follow the directions above for our after hours claim service.
  • Prepare an inventory of the loss or damage.
  • Your HTM Insurance Adjuster will contact you as soon as possible thereafter.

Claims Customer Service Review

Were you given sufficient instruction on how to complete any form which might have been provided?
Were you satisfied with the regularity of contact by the adjuster regarding the progress of your claim?
If you were unsatisfied with the frequency of contact received during the term of your claim, would you prefer?
Were calls made to your adjuster or to our company returned promptly?
Were you satisfied with the time that was required to settle your claim?
Was the explanation of the adjustment of your claim or the breakdown of any payment received satisfactory?
Were payments owed to you received in a timely manner?
How would you rate our overall level of claims service?
Were you treated with respect by the adjuster?
Was the reason your claim was denied clearly explained to you?
Were you satisfied with how the adjuster who handled your claim explained the policy coverage to you?
Were calls made to your adjuster or to our company returned promptly?
Policyholder Name(Required)